Privacy Policy

Last updated: March 19, 2026

pieco.eu operates this store and website, including all information, content, features, tools, products, and services related to provide you, the customer, with a tailored shopping experience (“Services”).pieco.eu is powered by Shopify, allowing us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or when you communicate with us in other ways. In the event of a discrepancy between our Terms and this Privacy Policy, this Privacy Policy applies regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully.By using and accessing any Service, you confirm that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we refer to information that identifies you or another person or that can reasonably be associated with them. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify you or be reasonably associated with you.We may collect or process the following categories of personal information, including conclusions drawn based on this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, and financial account information, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, preferences, and settings.
• Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
• Communications with us including the information you include in your communications with us, for example, when you submit a customer support request.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or view the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device, when you use our products or services or when you visit our sites, as well as through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or from other third parties.

How we use your information personal

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, including fulfilling the contract we have with you, processing your payments, honoring your orders, retaining your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account in other ways, arranging delivery, facilitating any returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience for you, such as product recommendations based on your purchases. This may include the use of your information. personal to improve and better adapt the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and to display online ads for products or services within the Services or on other sites, including based on items you have previously purchased or added to your cart and other activities within the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our services.If you choose to use the Services and register an account, you are responsible for keeping your account data secure. We strongly recommend that you do not share your username, password, or any other access details with any other person.
• Communication with you. We use your personal information to provide customer support, respond promptly, deliver efficient services, and maintain our business relationship with you.
• Legal reasons. We use your information personnel to comply with applicable laws or to respond to valid legal procedures, including requests from law enforcement agencies or public institutions, to investigate or participate in civil procedures for evidence establishment, potential or actual litigation, or other legal proceedings in court and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, suppliers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and delivery).
• With business and marketing partners to provide you with marketing services and to send you advertising materials. For example, we use Shopify to support personalized advertising with third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you reside, you may have the right to request that we do not share your information to display targeted ads and marketing materials based on your online activity with various merchants and websites.You can exercise your right to opt-out of these uses here
• When you request us, you provide your consent or express your consent in another way regarding the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms and conditions of use or policies, and to protect or support the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. The information you submit within the Services will be transmitted and communicated to Shopify, as well as to third parties that may be located in countries other than the one in which you reside, in order to provide and improve the Services. Additionally, to help us protect, develop, and enhance our operations, we use certain enhanced features of Shopify that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use the personal information collected about your interactions with our store, as well as with other merchants and Shopify.In these situations, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about any rights you may have, you can visit Shopify's Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights regarding your personal information here. Link to the Shopify Privacy Portal.

Third-Party Sites and Links

The services may provide links to websites or other online platforms operated by third parties.If you access links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by a third party. The inclusion of such links does not imply any endorsement of the content on these platforms or of their owners or operators, except as mentioned within the Services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any specific instances where we "distribute" or "sell" (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not be secure during transmission.We recommend that you do not use unsecured methods to communicate sensitive or confidential information to us.

The duration of retention of your personal information depends on various factors, such as whether we need the information to manage your account, to provide you with our Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your rights and choices.

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.

• The right of access/to information. You may have the right to request access to the personal information we hold about you.
• The right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• The right to rectification. You may have the right to request the deletion of inaccurate personal information we hold about you.
• The right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain situations and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you.If you opt out, we may still send you non-promotional emails, such as those regarding your account or the orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and about any rights you have, including rights related to data processed by Shopify, you can refer to: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with the permissions or requirements of applicable law. Under applicable laws, you may designate an authorized representative to make requests on your behalf in order to exercise your rights.Before accepting such a request from a representative, we will ask the representative to provide proof that you have authorized them to act on your behalf, and we may request that you verify your identity directly with us. We will respond to your request in a timely manner, in accordance with applicable law.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to contest our decision by contacting us using the contact details below or to file a complaint with your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities here.

International Transfers

We inform you that it may be possible to transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is made to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may periodically update this Privacy Policy, including to reflect changes in our practices or for other operational, legal, or regulatory reasons.We will publish the revised Privacy Policy on this site, we will update the "Last Updated" date, and we will provide a notification in accordance with applicable legal requirements.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call us or email us at: shopify@mertex.ro sau contact us at Strada Gării Otopeni Nr. 6, Bucharest, B, 075100, RO Under applicable data protection legislation, we are the data controller regarding your information.